SMECO Again Tops in Customer Satisfaction

Posted for SMECO Pax III Overall customer satisfaction with residential electric utilities increases year after year with improvements in corporate citizenship and outage communications, according to an industry study that again finds SMECO with top marks. The J.D. Power 2014 Electric Utility Residential Customer Satisfaction Study, now in its 16th year, measures customer satisfaction with electric utility companies by examining six factors: power quality and reliability; price; billing and payment; corporate citizenship; communications; and customer service. “Residential electric utilities have done a great job adding capabilities for proactive communications about outages and upping their corporate citizenship involvement. As a result,…